WHO CAN BUY FROM SOMETHING DIFFERENT?
We are strictly a trade only website and do not sell to the general public.
To purchase with us, you must be a registered company and be purchasing stock to resell and not buying products for personal use.
Click here to register; this will only take a moment!
WHAT IS YOUR MINIMUM ORDER?
No Minimum Order for UK, Ireland, and EU Customers
We're proud to offer no minimum order requirement for customers in the UK, Ireland, and the EU.
For international customers outside these regions, a small minimum order charge may apply depending on your location. Please click here for more details.
Our customers have the flexibility to purchase as few or as many items as they wish and we welcome retailers of all sizes
WHERE DO I VIEW NEW PRODUCTS?
Our website is updated continuously, so it is worth checking the website regularly to see what is new and back in stock.
You can also view our latest product ranges in our catalogue. There you will find special videos and imagery designed to give you a close-up look at our products – all from the comfort of your home or office!
WHEN WILL _____ BE IN STOCK?
Many products on our website feature convenient 'Stock Due' dates. To view, simply sign into your SDW account and look for the grey due date under the desired product.
We also encourage users to click the orange 'Notify' button to be emailed as soon as the product is available to order.
Please note that stock due sates are approximate and are subject to change.
HOW DO I SEE YOUR PRICES?
To view our prices, you will need to register your details or sign in to your existing SDW account.
All prices listed on the website are for one item unless otherwise stated.
HOW DO I PLACE AN ORDER?
The simplest way to place an order is via our website.
Our website is easy to use and is updated frequently with new and upcoming products.
You can also place an order via:
• Email - Click Here to get in touch
• Over the phone - 01792 940 288
WHAT ARE YOUR DELIVERY CHARGES?
Please click here for full details of our delivery options.
VAT AND DUTY
Prices listed on our website do not include VAT.
20% VAT will be added to the order in the shopping basket at checkout stage. As of January 2021 if your invoice address is located outside of the UK, you will now be governed by the tax rules of your country. For more information please click here.
HOW DO I PAY FOR MY ORDER?
We accept all major credit cards and debit cards including Visa, Visa Debit, Delta, Mastercard and Maestro. We also accept Paypal. Unfortunately we do not accept American Express. Payments can be made online or over the telephone.
When an order is placed with Something Different Wholesale we take pre-authorisation from your credit or debit card (this is an authorisation from you to take funds from your card). No money is taken from the card at this stage and an order confirmation will be e-mailed to you.
When your order is ready to be dispatched we will send you an e-mail confirming the goods we are sending and the value. If items on your order are out of stock, we will only take payment for the goods we are sending.
DO YOU OFFER DISCOUNTS FOR BUYING IN BULK?
If you would like to discuss purchasing stock in bulk and volume discounts, please email sales@somethingdifferentwholesale.co.uk
HOW DO I APPLY A PROMO CODE TO MY ORDER?
We frequently offer special promotional codes to help save you money. To apply a code to your order, simply click the purple (+) symbol underneath the items in your basket.
Promo Terms & Conditions:
Promotions cannot be used in conjunction with any other promotional offer.
Times are displayed in GMT/BST and promotions are only valid for the time periods outlined in the promotional messaging. Orders placed outside of these time frames cannot be amended to include the promotion.
Minimum spend requirements (not including VAT) apply unless otherwise stated.
Free gifts are only available whilst stocks last and will be added to orders upon dispatch.
Click here to read our full Terms and Conditions
Something Different Wholesale reserves the right to amend or withdraw promotions at any time.
HOW QUICKLY DO YOU DISPATCH ORDERS?
For UK orders:
All orders placed before 3pm (UK time, Monday to Friday, excluding Bank Holidays) are dispatched the same working day.
Orders placed after 3pm will be dispatched the next working day.
For EU and international orders:
All orders placed before 12pm (UK time, Monday to Friday, excluding Bank Holidays) are dispatched the same working day.
Orders placed after 12pm will be dispatched the next working day.
WHEN WILL I RECEIVE MY ORDER?
Our standard delivery time to orders in the UK is 4 days. Premium options are available.
Please click here for full delivery details including international delivery times. Delivery dates can be selected at the checkout stage.
WHAT COURIERS DO YOU USE?
At Something Different, we are committed to providing fast, reliable delivery services at the best possible prices. We take pride in the strong, long-standing relationships we have built with our courier partners.
UK Deliveries
All UK parcels are shipped via our trusted courier partner, UPS. Once your order has been dispatched and handed over to UPS, you will receive tracking details directly from them, allowing you to monitor your delivery every step of the way.
International Deliveries
For deliveries outside the UK including Ireland, we use DPD, ensuring your order is handled with care and efficiency. All necessary commercial and customs paperwork is provided to help facilitate smooth delivery.
EU Deliveries & Customs Information
All commercial and customs paperwork is provided and we cover all duties and custom charges. For full information on parcels to the EU please click here
CAN YOU SEND MY ORDER TO AN AMAZON FULFILMENT CENTRE?
Yes we can.
When you reach the delivery section of the checkout simply choose the Amazon Fulfilment Centre option and follow the instructions.
Once your order is placed we will contact you to request the fulfilment centre address.
We also offer a service to add an Amazon label to each individual product for £0.20p per product. You can select this within our Amazon delivery option.
WHAT HAPPENS IF MY ITEMS ARE OUT OF STOCK?
Our website is updated frequently and we do our best to make sure that any items featured are in stock and available to purchase. If there is a product on your order that becomes out of stock, the product will be removed and you will not be charged. Your email address will be added to an automated 'notify me when in stock' message so you will be the first to hear when the product is back in stock and available to order.
WILL YOU PUT MY OUT OF STOCKS ON A BACK ORDER?
If you wish to place a back order for an item, we require a minimum value of £50 for that particular line.
Once the stock is available we will automatically send this out at the earliest opportunity and take payment from your previously used payment method. We regret that we cannot take any back orders for single out of stock lines under £50.
WHAT IF AN ITEM IS DAMAGED OR MISSING FROM MY ORDER?
To report damages and missing items please visit our Returns Policy Page here;
Damages and incorrect items must be reported within 5 days of receiving your order.
HOW DO I USE A CREDIT NOTE WITH MY ORDER?
Credit notes are not automatically deducted from your order total.
If you would like to use a credit note with your order, please specify this in the Additional Notes section of the online basket. We will adjust the total manually before taking payment. Alternatively please contact our customer service team on 01792 940 288. Please note we only keep credit notes active for 3 months.
DO YOU DROPSHIP?
Yes! We offer a dropship service via our website Something Different Connect. However, this service is only available to customers in the UK. To find out more, please visit the Something Different Connect website.
CAN I USE YOUR IMAGES?
Of course! We are happy for you to use any of the product images on the Something Different Website, but encourage our customers to take their own creative images to fit their needs and stand out.
Please note that our Something Different Logo, any other subsidiary logo and our lifestyle images are copyright to Something Different Wholesale Ltd. and we do not hold high res images of all of our items. If you would like to request a high res image of a specific product, please contact us here.
DO YOU OFFER LIVE STOCK FEEDS?
Yes we do! Currently we offer stock feeds and image feeds which are free and easy to download. Please click here to access our feeds page.
So you can easily plan your stock, we also show our available stock levels on each individual product throughout the website. We recommend using the sort function to sort products by stock level: High to Low and Low to High.
WHICH TRADE FAIRS ARE YOU ATTENDING?
Due to recent events, Something Different Wholesale is not attending trade fairs for the foreseeable future.
Please visit the Inspire Me section of our website and our Catalogue pages to view our newest collections. You can also visit our YouTube channel for further product videos.
DO YOU OFFER EXCLUSIVITY?
Unfortunately, we are unable to offer exclusivity to our customers.
Due to our ever-changing product catalogue and large customer base across the UK, Europe and Worldwide, exclusivity is not something that we are able to offer.
Bespoke designs: If you are interested in discussing possible bespoke designs with our team, please email: sales@somethingdifferentwholesale.co.uk
Bespoke designs are subject to minimum order quantities.
WHAT ARE RECOMMENDED RETAIL PRICES (RRP)?
The price that you wish to retail your items at depends on your market, your overheads and your competition. However, the general rule is to multiply the wholesale price (excluding VAT) by 2.4.
For example: If you buy an item for £1.25 + VAT then you would expect to sell that item for £2.99. An item priced at £1.66 could be retailed at £3.99. If you are buying in volume and receiving the quantity discounts then you will be making a greater profit by following the same general rule.
ARE YOUR WEIGHTS/MEASUREMENTS ACCURATE?
Please note that all weights and measurements on the website are approximate. Some of our items are made from natural materials so will vary slightly in size and weight from the product in the photograph. Weights are shown in grams and dimensions are shown in centimetres.
ARE YOUR PRODUCTS AVAILABLE TO ORDER ON ANY B2B MARKETPLACES?
Yes, we want you to be able to orders our products wherever is most convenient for you. Our products are available on the wholesale B2B marketplaces Faire, Ankorstore and Creoate.
WHAT ARE YOUR BUSINESS ETHICS?
As an international supplier of giftware to retailers all across the world, we recognise our responsibility to monitor and continuously improve our supply chain to ensure that all of our products are manufactured in factories that support workers and respect their human rights.
Our suppliers are required to complete a questionnaire prior to working with us to acknowledge their agreement to comply with our standards as listed in our Ethical Trading Policy.
Our sourcing agents or buyers act on our behalf to monitor the factories in our supply chain through periodic and unannounced visits to ensure they remain compliant.
Read our full Ethical Trading Policy here.
REGISTERING FOR OUR EMAIL NEWSLETTERS
When you create an account with us, you’ll have the option to sign up for our email newsletter.
Our newsletter is a great way to stay updated on:
- New product launches
- Special offers and promotions
- Website news and updates
Didn’t sign up at account creation?
Already subscribed?
- You can update your preferences to choose what kind of content you’d like to receive by clicking here.
Want to unsubscribe?
You can opt out at any time by;
For full details of subscribing and unsubscribing from our email newsletter, please read our privacy policy.
OIL BURNER AND CANDLE SAFETY INFORMATION
At Something Different, we supply a large variety of candle holders and oil burners. All of our products come with the standard safety warnings that we advise our customers to follow at all times.
We have also put together the following safety information regarding the use of these products:
The following information should always be followed when using a candle holder or oil burner product. Never leave a burning candle unattended. Burn out of the reach of children and pets. Always place a burning candle/oil burner on a suitable surface away from flammable objects. Extinguish candles with a candle snuffer, do not blow them out. Never use water to extinguish a candle. Always read and follow the manufacturer's instructions on candles. Remove all packaging before use. Do not allow hot wax to come into contact with skin. Always use a standard tea light candle for all oil burner products. Please take care when moving an oil burner/ candle holder as these may get hot while in use. Leave sufficient time for the product to cool down. Always ensure the oil is diluted before using with an oil burner. Not all oil burners are suitable for wax melt products. Candles for hanging or outdoor use should be carefully secured at all times.
