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EU Order Information



Updated: April 2021

Good News!

We are continuing to deliver orders to EU countries as normal but please allow 7-14 days for delivery. Delays are due to additional customs checks and we are working closely with our courier network to ensure our parcels clear customs as smoothly as possible.

We would like to thank you for your patience.


Placing EU Orders


EORI Number

Any business importing and exporting goods to the EU will need an EORI number.

  • An EORI number (Economic Operator Registration and Identification Number) is a unique ID code used to track and register customs information in the EU. 
  • Your EORI number will be unique to you.
  • To find out more and register for an EORI number please visit your national government website.


  • Under the UK Government agreement, the EU trade deal guarantees zero tariffs on goods however, this is only applicable to products made in the UK and EU. As an international importer, we source our products worldwide so duty rates will still apply.
  • Duty rates will vary by item but the average duty rate, using World Trade Organisation rules, will be approx. 4.3% for gift products.

  • You will be charged a €15* clearance charge in order to receive your goods which will be payable to the courier company.

    €15 is the standard clearance charge applicable however we are aware that some of our customers have experienced different charges. If you have experienced charges different to the standard charge, please let us know by emailing our customer care team here and we will do everything we can to help.


  • To make things simple we have partnered with UPS as our ‘Customs Agent’.

  • UPS will contact you to let you know what customs duty you must pay and the goods will be cleared through customs and delivered to you.


  • There will no longer be VAT on any invoices from Something Different Wholesale.

  • You will now be governed by the tax rules of your country.

  • VAT will be charged at the rate applicable for your country before the goods are delivered to you. This information will be provided to you by UPS with instructions on how to make payment.

We Are Here To Help

We are here to support you so if you need any further information or require our help, please don't hesitate to ask.

Contact us via email by clicking HERE
or by our website Live Chat service